Windows 8/8.1, Windows 7, Windows Vista, and Windows XP are not supported for exam delivery.Note: Windows Operating Systems must pass Genuine Windows Validation. Mac OS 10.13 and above (excluding beta versions) Windows 11 & 10 (64-bit) (excluding 'S Mode') Unreliable internet connections (wireless network, VPN, mobile hotspot) may lead to being disconnected. Firewalls or security settings from work computers may restrict the software from operating properly. The two most frequent causes of technical issues with online proctored exams are testing on (1) a work computer and (2) an unreliable internet connection. NOTE: We strongly recommend using a personal computer (not issued from your employer) and a wired, ethernet connection. If your system does not meet the requirements and causes a problem during the exam, you will have to reschedule at your own cost. It is your responsibility to review the technical requirements to ensure your system is compatible with the online proctoring software. Candidate also to present government issued ID if they have one, or student ID if they do not have one. During check-in, parent/guardian must present their own ID and give consent for candidate to be recorded.ID must include a recent, recognizable photo.The first and last name on the ID must match the first and last name the candidate used to register for the exam.Department of Defense (DoD) Common Access Card (CAC) or certain secure access IDs. Because of this, Pearson VUE cannot accept restricted IDs as identification for online testing, including the U.S. By law, certain IDs must not be photocopied, digitized, or captured on camera.Acceptable IDs include: International travel passport driver's license identification card (national, state, or province ID card) alien registration card (green card or permanent resident/visa).All IDs must be valid government-issued in their original form (not a photocopy).Please remember to review any program-specific ID policies on your exam program’s homepage prior to your appointment. Make sure you have a proper ID for online testing Creating a support ticket with Pearson VUE.Tips for capturing your photos on first try.Use the best internet connection possible.We have several areas of advice to help you get the most out of your OnVUE testing experience. Testing advice for a successful OnVUE testing experience Headphones and headsets (wired or Bluetooth) are not allowed unless explicitly approved by your test sponsor.Mumbling or speaking out loud will lead to a warning.

You cannot move your webcam once your testing session has started.A beverage in any container is allowed, but no food or smoking.You cannot leave your testing environment.No one can enter your testing environment.You must be fully clothed throughout your entire exam.We take steps to ensure that every testing experience is a good one, but we still stop your exam if the rules aren't followed.

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